Terms & Conditions

2.1 Scope. These Terms govern your access to and use of (a) Intervool’s marketing websites (the “Sites”) and (b) Intervool’s hosted software application and related services, including any AI-powered features, integrations, and APIs (collectively, the “Services”).

2.2 Authority. If you access or use the Services on behalf of an entity, you represent and warrant that you have the authority to bind such entity to this Agreement, and “Customer” shall mean such entity.

“Account” means the account established to access the Services.

“Workspace” means a workspace, tenant, or environment within the Services.

“Authorized Users” means individuals authorized by Customer to access the Services under Customer’s Account.

“Customer Content” means any data, information, text, lists (including lists of companies or people), datasets, notes, files, documents, transcripts, media, prompts, or other materials that Customer or its Authorized Users upload, submit, store, transmit, or generate within the Services, including associated metadata.

“AI Features” means features that utilize automated processing, machine learning, or generative AI, including summarization, extraction, clustering into themes, suggested insights, and drafting of text (including outreach drafts).

“AI Input” means Customer Content (or any portion thereof) submitted to AI Features.

“AI Output” means any content, suggestions, or outputs generated by AI Features.

“Order Form” means any ordering document, online checkout flow, or other purchase instrument that references this Agreement and sets forth plan details and fees.

5.1 Account security. Customer shall be responsible for maintaining the confidentiality of Account credentials and for all activities that occur under the Account.

5.2 Authorized Users. Customer shall be responsible for ensuring that Authorized Users comply with this Agreement.

5.3 Admin controls. Workspace administrators may manage access permissions and settings within the Workspace, including enabling or disabling certain features (where available).

6.1 Fees. If Customer purchases a paid plan, Customer shall pay all applicable fees in accordance with the plan and/or applicable Order Form.

6.2 Taxes. Fees are exclusive of applicable taxes, and Customer shall be responsible for payment of all applicable taxes (excluding taxes on Intervool’s net income).

6.3 No refunds. Except as required by law or expressly stated in a written Order Form, fees are non-refundable and will not be pro-rated.

6.4 Trials. If a free trial is offered, it shall be subject to the terms disclosed at sign-up. If applicable and disclosed at sign-up, the trial may automatically convert to a paid subscription unless cancelled prior to expiration.

6.5 Fee changes. Intervool may change fees for the Services for future billing periods by providing reasonable prior notice (e.g., via the Services, Sites, or email). Unless otherwise stated, fee changes take effect at the start of Customer’s next renewal term.

6.6 Renewals. Unless otherwise stated in an Order Form, paid subscriptions will automatically renew for successive terms equal to the then-current subscription term.

6.7 Cancellation. Customer may cancel a subscription by following the cancellation process made available in the Services (if any) or by contacting Intervool at jess@intervool.com. Cancellation will take effect at the end of the then-current paid term unless otherwise stated in an Order Form.

Customer shall not (and shall not permit any Authorized User or third party to):

Intervool may suspend or terminate access to the Services for any violation of this Section 7.

8.1 Prohibition. Customer shall not upload, submit, or process via the Services (including AI Features) any of the following categories of data (“Restricted Data”):

8.2 Removal. Intervool may remove Restricted Data and/or suspend Accounts or Workspaces upon discovery.

9.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Content. Intervool does not claim ownership of Customer’s research, product ideas, strategies, or other Customer Content.

9.3 Subprocessors. Customer authorizes Intervool to disclose Customer Content to service providers and subprocessors to the extent reasonably necessary to provide and improve the Services, subject to contractual confidentiality and data protection obligations.

9.4 Customer warranties. Customer represents and warrants that:(a) Customer owns or has obtained all necessary rights, licenses, consents, and permissions to upload and use Customer Content with the Services; and(b) Intervool’s use of Customer Content as contemplated by this Agreement will not violate applicable law, infringe or misappropriate any third-party rights, or breach any contractual restriction binding on Customer (including third-party terms of service, database license terms, or confidentiality obligations).

9.5 No duty to monitor; removal. Intervool has no obligation to monitor Customer Content. Intervool may remove Customer Content or restrict access thereto at any time to enforce this Agreement, comply with law, or prevent harm.

10.1 Authorization to process. By using AI Features, Customer instructs and authorizes Intervool and its service providers to process AI Inputs to provide the AI Features requested by Customer, including (without limitation) extraction, summarization, thematic clustering, goal structuring, and drafting suggested text.

10.4 Admin controls. Workspace admins may be able to enable or disable AI Features for their Workspace (as available in product settings).

10.5 Model improvement; opt-out. Intervool may use Customer Content (including AI Inputs and AI Output) to develop, evaluate, and improve the Services and AI Features, including training or improving models and systems.

Opt-out. Workspace admins may opt out of using their Workspace’s Customer Content for model improvement via in-app controls (if available) or by contacting Intervool at [INSERT SUPPORT EMAIL]. Following opt-out, Intervool will not use new Customer Content submitted thereafter from that Workspace for model improvement. Notwithstanding the foregoing, Customer acknowledges that:

(a) Intervool may continue to process Customer Content to provide the Services requested by Customer;

(b) Intervool may continue to use aggregated and/or de-identified data where feasible; and

(c) it may not be technically feasible to remove the influence of previously used Customer Content from already-trained systems.

10.6 Third-party AI providers. AI Features may utilize third-party AI providers. Customer authorizes Intervool to transmit AI Inputs to such providers solely to provide and improve AI Features, consistent with this Agreement and Customer’s opt-out choices.

11.1 Drafts only. Any outreach drafts generated by the Services are suggestions only. Customer is solely responsible for reviewing, approving, and sending any communications.

5.3 Admin controls. Workspace administrators may manage access permissions and settings within the Workspace, including enabling or disabling certain features (where available).

11.3 No deliverability guarantee. Intervool makes no representation or warranty regarding deliverability, blocking, sender reputation, or outcomes of Customer’s outreach.

Intervool’s Privacy Policy describes how personal information is collected, used, and disclosed. Customer represents and warrants it has a lawful basis to upload any personal information included in Customer Content. If Customer requires a data processing addendum, Customer may request one at jess@intervool.com

“Confidential Information” includes Customer Content and any non-public information disclosed by either party that a reasonable person would understand to be confidential. Each party shall protect the other party’s Confidential Information with reasonable care and shall use it solely to perform its obligations and exercise its rights under this Agreement. Intervool may disclose Confidential Information to its service providers solely as necessary to provide the Services and subject to confidentiality obligations.

Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known by the receiving party without restriction prior to disclosure; (c) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information; or (d) is rightfully obtained by the receiving party from a third party without breach of any duty of confidentiality.

Intervool shall maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Customer Content. HOWEVER, NO SECURITY MEASURES ARE PERFECT OR IMPENETRABLE.

The Platform, Services, and all related technology and intellectual property are owned by Intervool or its licensors. Subject to Customer’s compliance with this Agreement, Intervool grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the term.

If Customer provides feedback, ideas, or suggestions about the Services (“Feedback”), Customer hereby grants Intervool a perpetual, irrevocable, royalty-free right to use such Feedback without restriction or compensation. For clarity, Feedback does not include Customer Content.

Third-party services and integrations are governed by their own terms, and Intervool is not responsible for third-party services.

Intervool may modify or discontinue portions of the Services and may conduct maintenance causing downtime. Neither party shall be liable for delay or failure due to events beyond its reasonable control.

Customer may cease use at any time. Intervool may suspend or terminate access for violation of this Agreement or as required by law. Following termination, access may be disabled and Customer Content may be deleted, subject to retention as required by law or for legitimate purposes (e.g., security, backups, dispute resolution), consistent with the Privacy Policy and any DPA.

THE PLATFORM, SERVICES, AND AI FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTERVOOL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) INTERVOOL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND

(b) INTERVOOL’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO INTERVOOL FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR, IF NO AMOUNTS HAVE BEEN PAID, ONE HUNDRED DOLLARS ($100)).

Customer shall indemnify, defend, and hold harmless Intervool and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer Content (including allegations that Customer Content violates third-party rights or contractual restrictions); (b) Customer’s use of the Services, including outreach sent by Customer; (c) Customer’s violation of this Agreement or applicable law; or (d) Customer’s violation of any third-party rights.

DMCA notices may be sent to:
Email: jess@intervool.com
‍Address: [TBD]

Customer agrees to attempt informal resolution by contacting Intervool first. Except for claims seeking injunctive relief related to intellectual property or unauthorized access, disputes shall be resolved by binding arbitration under the Federal Arbitration Act and AAA rules, seated in San Francisco County, California (or remotely by agreement). CLASS ACTIONS ARE WAIVED. This Agreement shall be governed by California law, excluding conflict-of-law rules, subject to the FAA.

Intervool may revise this Agreement from time to time. If Intervool makes a material change, Intervool will provide notice by posting the updated Agreement on the Sites or Services, by in-app notice, and/or by email to the primary account email address. Unless Intervool indicates otherwise, updated terms will be effective as of the “Last Updated” date. Customer’s continued access to or use of the Services after the effective date constitutes Customer’s acceptance of the revised Agreement.

In accordance with California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

These Terms constitute the entire agreement between the parties regarding the Services. Intervool may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets. Customer may not assign without Intervool’s prior written consent. If any provision is unenforceable, the remainder remains in effect. Waivers must be in writing. Notices may be provided via email, in-app notices, or postings on the Sites/Services. The parties are independent contractors.